Last updated October 16, 2026
Never share your wallet's secret key or backup file with anyone. Not with us, not with support, not with friends, not with anyone.
Whoever holds the secret key holds the funds — there is no password reset, no customer support and no way to reverse a transfer. Anyone who asks for your key, whether they claim to be staff, support, or a friend, is either mistaken or trying to steal from you.
This site never asks for your secret key in chat, in email, on a form, or anywhere else. The key is generated, stored and used entirely inside your browser. The only place you should ever reveal it is the "View my secret keys" panel in the wallet tab — for your own eyes.
A backup file you download contains your secret key, even when it is password-protected. Don't send it through chat, email or cloud links to other people, and don't leave it in shared folders.
If you think someone has seen your key or your backup file, move your funds to a brand-new wallet immediately — create the new wallet first, send everything to it, and stop using the exposed one. Shared keys cannot be un-shared; only the money can still be saved.